Happenings

Henderson Pavilion Frequently Asked Questions

Accommodations

For accommodations near the Pavilion, visit Our Neighbors page.

Address & Directions

The Henderson Pavilion and Box Office are located at 200 S. Green Valley Pkwy., at the intersection of Green Valley Parkway and Paseo Verde Parkway, across from The District at Green Valley Ranch. Visit us online for directions.

ATM

An ATM machine is often, but not always, available at the Pavilion. It depends on the performance.

Attire

Informal attire and comfortable footwear are appropriate. You may wish to dress according to the weather.

Camera & Recording Devices

Flash photography and recording devices of any kind are not allowed.

Cancellation Policy

All performances continue as scheduled, rain or shine. No refunds or exchanges will be made in the case of inclement weather.

Cell Phones

Cell phones are allowed, but we ask you to keep them silent during the performance. Be courteous to others and leave the area to accept calls.

Concert/Event Information

Sign up for our Happenings - Concerts & Events newsletter or find us on Facebook, Twitter and Instagram.

Concessions

Concessions may be available onsite, depending on the performance. Also, depending on the performance, alcohol may be served at concessions for ages 21+ with a valid driver's license.

Food & Beverage

One unopened bottle of water per person is allowed. Outside food and beverage, alcohol, and coolers are not permitted. Depending on the event, alcohol may be served at concessions for patrons ages 21+ with a valid driver's license.

General Admission

All tickets are assigned seating and are sold on a first come, first served basis. Lawn seating may be available for certain shows. An interactive seating chart provides a photographic view from your seat location.

Lawn Chairs

Lawn chairs are not permitted, but blankets are recommended and encouraged.

Lost & Found

Lost & found is located at the Henderson Pavilion Box Office.

Parking

Complimentary parking is available adjacent to the Pavilion. Nearly 40 spaces are designated for handicap parking. Shuttle services will be provided for large events only. Further details regarding parking are available.

Permitted Items

Bags are permitted and are subject to search at any time. For safety reasons, coolers, glass, bottles, cans, weapons, laser pointers, chairs, bicycles, skateboards, Rollerblades, scooters, strollers, illegal drugs, outside food and beverage, pets, recording devices, cameras (including flash photography), umbrellas and any items deemed inappropriate by management are not allowed. All persons and bags are subject to search at any time.

Pets

Pets are not allowed, but service animals are welcome.

Re-entry

Re-entry is not allowed at ticketed events.

Refund Policy

All ticket sales are final. No refunds or exchanges.

Rental Opportunities

Contact Dianne Mizelle at 702-267-2157. For all other inquiries, call 702-267-4TIX (4849).

Seating Chart

To view and download a copy of our seating chart, please click here.

Showtimes

Gates typically open one hour prior to the performance.

Smoking

The Henderson Pavilion is a non-smoking facility. Smoking and tobacco use of any kind, including, but not limited to, the use of electronic or vaporized smoking devices, is only permitted outside the gates or in the designated area on the lawn. 

Strollers

Strollers are not allowed at ticketed events.

Tickets

Tickets can be purchased online at cityofhenderson.com, in person at the box office or by phone. Cash, Visa, MasterCard & Discover are accepted forms of payment. We do not accept American Express or personal checks.

Tickets are required for all children ages 3+. Children 2 and under may enter as a lap child and do not require tickets.

If you purchased your tickets online and you do not have a printer to print your E-Tickets, please visit the Henderson Pavilion Box Office, during business hours, with your photo ID and credit card used to purchase the tickets and an attendant will provide you with your tickets.

If you purchased your tickets over the phone, you can either have the tickets emailed to you via E-Tickets or you can have them made available for pick up at Will Call during box office hours and the day of show. You must present a photo ID and credit card used to purchase your tickets.

If you have lost or misplaced your tickets, visit the Box Office with your photo ID and the credit card used to purchase tickets. If you purchased tickets with cash, a photo ID must be presented.

Venue Information

The Henderson Pavilion is an outdoor concert venue with canopied seating.

Wheelchair Access

The Pavilion is compliant with the Americans with Disabilities Act (ADA). There are 25 handicap seats available, along with elevators and ramps for easy access. Ushers are always available for assistance. The City of Henderson supports the Americans with Disabilities Act (ADA). Advanced notice may be necessary to ensure that appropriate accommodations will be provided. For full telephone, use Relay Nevada by dialing 7-1-1.

Will Call

Will Call is located at the Box Office, 200 S. Green Valley Pkwy. Tickets may be picked up during Box Office hours. Present a photo ID and the credit card used to purchase the tickets.