To start or change water and sewer services at your personal residence, contact the Customer Care Center at (702) 267-5900 or visit our office location in the Development Services Center on the first floor of City Hall, 240 Water Street, Henderson, NV 89015. A deposit may be required when requesting service. Personal identifying information may be requested to establish service or to make changes to an existing account.
You may submit a request to stop residential service by calling the Customer Care Center at (702) 267-5900, Monday - Thursday, 7:30 a.m. to 5:30 p.m.
Business, Irrigation, Property Management, or Commercial Service Service Change Requests
Service Requests from property managers, realtors, or other agents should be submitted by completing a case in Contact Henderson. Requests are processed in the order received and may take 3 – 5 business days. In order to facilitate processing, please fully complete all requested fields. NOTE: Faxed requests will not be accepted after June 30, 2011.
Protecting Your Identity
The Department of Utility Services has partnered with Experian to help protect you from identity theft and to assess deposit requirements. Personal identifying information may be requested to open or change your account over the telephone. This information is not stored within our system, but rather used by Experian to verify your identity. If you would prefer to not provide the information, you may open your account in person using your photo identification, at our office location in the Development Services Center on the first floor of City Hall, 240 Water Street, Henderson, NV 89015.
Deposits and Refunds
You may be required to provide a deposit.
For residential service, the deposit is a minimum of $150. The deposit is due when you request service.
For non-residential service, the deposit is based on either the three highest bills at the property within the last 12 months or standard deposits for new services.
A deposit may either be applied as a credit on your account when twelve months of service have passed with no delinquent bills, or applied to your closing bill upon discontinuance of service. A closing bill will be generated and mailed to you within 10 business days after disconnection. If you provided a deposit for the account, it will be applied to the closing bill. If the deposit is more than your final bill, a refund check for the difference will be mailed to you.
Manage and Pay Your Utility Bill Online
You may pay your bill, view consumption history and more at our customer self service portal here.