News Release

Department of Utility Services Becomes First Utility Agency in Nevada to Receive APWA Accreditation

August 27, 2019

Henderson, Nev. – The City of Henderson Department of Utility Services was awarded accreditation by the American Public Works Association (APWA) on June 28, becoming the first utility-only agency in Nevada and the fifth in the country to receive the prestigious designation. APWA will present the accreditation award during the City Council Regular Meeting on Sept. 3 at 6 p.m.

The Department of Utility Services’ journey to accreditation began in August 2018 and involved a meticulous self-assessment of management and operational policies and procedures against nationally accepted standards in 299 practice areas. In June 2019, a team of public works professionals from North America performed an on-site evaluation of the department’s operations and recommended that Henderson became the 155th agency to be awarded APWA accreditation since the program’s inception in 1997.

Additionally, the evaluators recommended that 10 of the department’s model practices be used as a guide for best practices for other agencies. These best practices are in the areas of inventory management, laboratory safety training management, employee communication, plan submittal, project delivery, workplace professionalism, recruitment, diversity in the workplace, claims and injury management and emergency communications. 

“It is an honor to be the fifth utility-only agency in the nation to receive accreditation from the American Public Works Association and to be recognized for the outstanding work performed every day by our team to meet rigorous national standards in 299 practice areas,” said Director of Utility Services Priscilla Howell. “APWA accreditation is a testament to the City of Henderson’s priority to provide the highest caliber of water and wastewater services while protecting the environment, health and prosperity of the community.”

Henderson is one of only a handful of cities in which every major operating department has earned accreditation from a respected evaluating agency. Accredited departments include Fire, Police, Parks and Recreation, Public Works and Community Development.

“The City of Henderson’s emphasis on high-performing public service is recognized through the accreditation process, which embodies our organizational culture of continuous self-improvement and team member engagement,” said City Manager Richard Derrick. “Accreditation of all our major operating departments is quite an achievement but more importantly, it reflects the City’s continuing journey to be America’s premier community.”

The Department of Utility Services is responsible for all facets of water, wastewater and reclaimed water services for the Henderson community. The department provides treatment and delivery of drinking water, collection and reclamation of wastewater, utility infrastructure planning and management and customer and billing services.

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