Police Response Time
Priority 1 Calls by Command Area
2012 2013 2014 2015 2016
North Command East Command West Command
2017 Strategic Plan Progress Report | 7
Major Challenge Area
9-1-1 Call Center Technology (Police)
• Motorola Premier-One CAD (Computer Aided Dispatch) upgrade
began April 2017 and is scheduled for completion in fiscal year 2018.
This means that dispatchers and officers will be using the latest
technology, which will allow officers to respond quicker and more
efficiently to calls for service. The new technology should also assist
in reducing the time it takes for dispatchers to receive a Priority 1
emergency call from the public, take down the information, and then
dispatch an officer to respond.
• Began upgrading to next generation 9-1-1 technology which will
provide an infrastructure that allows dispatch centers in different jurisdictions in the Las Vegas Valley to back up and support each other
in emergencies. This technology will also mean that 9-1-1 equipment failures could be mitigated and operations could continue even
during an outage period.
Emergency Service Capability (Police)
P1 Response Time (minutes)
• Patrol staffing levels remained unchanged due to operational and fiscal constraints. Despite this situation, the department continues to
realign its resources and adjust shifts as necessary to maintain adequate response times.
Crime Laboratory (Police)
• Completed International Organization for Standardization (ISO) 17025 forensic testing lab accreditation. This will ensure that business
workflows and processes will be optimized and maximum efficiency can be achieved.
• Modified crime lab workflows based on ISO accreditation standards
Emergency Preparedness (Fire)
• Provided over 12,000 citizens with emergency preparedness information through Get READY! Stay READY! campaign
• Conducted and participated in 16 emergency preparedness exercises. These exercises included stakeholders from the public sector,
private sector and citizens. Of the 16 exercises in fiscal year 2017, several were put on in partnership with other local and statewide
agencies including Clark County Office of Emergency Management and the Southern Nevada Health District. The marquee exercise was
vigilant guard, which focused on mass migration and earthquake simulation scenarios.