Information Technology

Employee Resources

City of Henderson Employee Resources

Last Updated: Tuesday March 17, 2020, 4:57pm

To help ensure a successful setup at home with either your Personal Computer or City-issued Laptop or MDT, the information below will walk you through the process. After using the information below, if you are still running into issues, please reach out to the Help Desk.

Azure Multi-Factor Authentication (MFA)

All the resources listed below will require the use of MFA. If you have yet to setup MFA, you can click on the following link to walk through setting it up.

https://www.cityofhenderson.com/information-technology/multi-factor-authentication

QuickHelp

QuickHelp will have all the training resources need to assist you in getting setup in order to telecommute. You can get to QuickHelp by following the link below and logging on with your City of Henderson credentials. Once logged on, there is a Skill Path called Telecommuting at the City of Henderson. Take the time to work through the Skill Path to get a better understanding on how to Telecommute.

General Link:

https://quickhelp.com/cityofhenderson

Telecommuting at the City of Henderson Skill Path

https://app.quickhelp.com/cityofhenderson/skillPaths/145875

Microsoft Teams

Microsoft Teams is the primary tool that will be utilized to communicate with other employees. It will allow you to chat as well as have audio and video conferences with your section, division, or even department. Teams can be installed on both your computer and mobile device (cell phone and tablet). You can find the install available from Microsoft by clicking on the following link.

https://teams.microsoft.com/download

Cisco Jabber

To use your desk phone from home, Cisco Jabber will be used to provide what is referred to as a softphone. A softphone allows you to use your computer to make and receive calls as if you were at your desk. You can find the install for both Windows and Mac by clicking on the following link.

 

Cisco Webex

Cisco Webex is another tool that the City of Henderson has available to support audio and video conferences as well being able to have a conference number to act as a conference bridge. Webex can be installed on both your computer and mobile device (cell phone and tablet). You can find the install available from Cisco by clicking on following link. Make sure to download Webex Meetings and not Webex Teams.

https://www.webex.com/downloads.html

Connecting to Your City of Henderson Computer

To access your City of Henderson Computer once you have been setup to use the City of Henderson VPN, click on the following link.

https://connect2.cityofhenderson.com/