Utility Services

Protecting Our Water and Sewer System

The City of Henderson is proud to provide high quality potable (drinking) water, which meets or exceeds all federal and state water quality requirements. The City maintains more than 1,200 miles of water pipelines, and more than 920 miles of sewer pipelines. The Department's water quality laboratory collects water samples from our treatment plants every day, and conducts hundreds of tests every month.

So that the City may continue to ensure safe, high-quality drinking water for our community, we must protect our potable water distribution system and our wastewater collection system. By working together to protect our system, we can continue to ensure the safety and quality of our drinking water supply and the integrity of our system.

Proper Disposal of Fats, Oil and Grease

Oily or greasy substances improperly poured down your drain tend to stick to your pipes, and can cause sewer clogs and even raw sewage to back up into your home. Common sources of fats, oil and grease are meat trimmings, cooking oil, salad dressing and mayonnaise, melted butter, and bacon drippings. The proper way to dispose of oily or greasy liquids is to pour them into a container, such as an empty coffee can or milk carton, and place in the trash.  Click on these Frequently Asked Questions to learn more about disposing of fats, oils and grease in your home. For more information about the "Pain in the Drain" program, click here.

Commercial Pretreatment Program

The Clean Water Act requires certain commercial and industrial users, such as commercial food establishments, to monitor and pretreat wastewater discharged to the sewer system. Pretreatment helps reduce the amount of pollutants introduced to the wastewater collection system and neutralizes wastewater to meet discharge requirements. Pretreatment activities include technical assistance, permitting, inspection and monitoring to ensure compliance. The City also implements cost recovery mechanisms to alleviate the extra burden of complying with the permit requirements from commercial and industrial discharges that would otherwise fall on non-commercial/industrial ratepayers. The City charges annual permit fees to pay for a portion of pretreatment program administration and sampling costs.

Click here to for more information on the City of Henderson's Pretreatment and other Regulatory Programs or here to find out if you need a Waste Discharge Authorization Permit.

Stop Illegal Dumping

Illegal dumping into public manholes is a harmful and potentially dangerous situation that can result in clogged or overflowing sewer lines, accumulation of toxic or explosive gases, or environmental damage. Only City employees may access manholes for maintenance or monitoring activities. An example of illegal dumping is a commercial vacuum truck dumping its contents of grease, oil, or septic tank effluent into a public manhole. Other examples are the dumping of construction materials or consumer waste. If you see potentially unauthorized dumping, please contact the Department of Utility Services Regulatory Programs Section at (702) 267-2650.

Proper Disposal of Medication and Household Cleaning Supplies

When disposing of expired or unused medication, first check with your pharmacy to see if they will take back unused prescription drugs. If they are unable to dispose of medication, you may place your unused medication in the garbage, within its original childproof container. Alter the medication in some way to discourage others from taking it, such as adding water to dissolve pills or cat litter to absorb liquid medication. Wrap foil sheets of medication in a few layers of tape. For your protection, remove any personal information from the container label. When you flush or pour prescription, over-the-counter and veterinary medications down your drain, they end up at our wastewater treatment plant. While our plant is designed to remove many contaminants from wastewater, it may not filter out all the ingredients found in some medications. These ingredients can remain in the treated water when it is released into Lake Mead, our major source of drinking water, and may affect the living environment of the lake.

Maintenance crews have also seen an increase in clogged pipes caused by a variety of household items that are flushed down the toilet or washed down the drain, rather than thrown in the trash. These items can cause damage to your sewer lateral, increase maintenance for City facilities, which can lead costly repairs and higher sewer bills.  Clogged pipes can also cause unpleasant odors in your home or workplace.  For more information on how to prevent or eliminate interior odors, click here.

For more information on protecting our water and sewer system, contact the Customer Care Center by telephone at (702) 267-5900 or by email at cohutil@cityofhenderson.com.