Consistent Methodology and Client Focus to Deliver Business Solutions

The Project Management Office (PMO) employs consistent business analysis and project management methodology to deliver technology projects that meet the business objectives of City departments and increase organizational value through innovative technology. PMO key services include:

Portfolio Management - Acts as the entry point for new IT projects. Projects are sized, scored, ranked and prioritized to make the best use of IT’s resources while maximizing technology benefits to customers. Provides analysis of the relationships, resourcing, and impacts of projects within the portfolio to best achieve strategic objectives.

Project Management - Ensures individual IT projects are correctly managed through every project phase. Qualified and credentialed project managers (PMs) work to deliver technology solutions that meet customer requirements and expectations. PMs apply knowledge, skills, tools, and techniques in standardized processes to facilitate the project lifecycle and successful project outcomes.

Business Analysis - Focuses on collecting, analyzing, documenting and communicating business requirements in identifying initiatives and solutions designed to obtain strategic goals. By formally capturing business requirements at the start of a project, business analysis (BA) helps in substantially reducing rework. BA work results in the recognition of new opportunities to utilize technology to improve business performance.

IT Relationship Management - Bridges the world of IT and business by understanding technology and business points of view, including how enhancement projects, infrastructure and new practices across IT affect customers. Serves as the strategic interface with City departments to establish and maintain value-driven relationships and proactively manages business demand. Provides insight into business issues that shape IT demand and can assist with IT planning.