The Communications Center is the direct link between citizens and the City's Emergency Response Services. The Communications Center works collaboratively with Police, Fire and Medical personnel to reinforce our continuing commitment to excellence and to provide quality customer service to the citizens, responders, and visitors of Henderson. Communications delivers quality Police, Fire Rescue and Emergency Medical services through public safety communications standards, operational guidelines, and administrative practices utilizing current technology. The dispatchers screen and handle all calls for service and provide support for all field operations. Dispatchers field hundreds of incoming calls each day, determine the best course of action, and forward that information to the appropriate resource. Dispatchers handle calls for assistance, monitor multiple radio frequencies, dispatch calls to police and fire, access a variety of local, state, and federal databases, assign report numbers, and track officer’s field activities.

Our Vision, Values, and Mission

Our vision is to be one of the premier police agencies in America.

Our Values are Honor, Professionalism and Dedication.

Our Mission is Excellence in safety and service. 

About 9-1-1

9-1-1 was established as a national number for notifications of emergencies in late January 1968, by a Congressional declaration. It was tested in Haleyville, AL in early February of the same year and by 1972 the FCC established that 9-1-1 should be implemented nationwide to provide expedient, professional assistance to citizens in immediate need.

When to Dial 9-1-1

You should call 9-1-1 whenever you have a life-threatening emergency including:

• Any serious medical problem such as chest pain or major bleeding that is an immediate threat to life or bodily injury
• Any type of fire, smoke, or major property damage
• Any life-threatening situations such as assaults, people with weapons, crimes in progress or injury accidents

For all non-life threatening or non-recent activity please call 3-1-1 or 702-267-5000 (select option 2) for assistance.

Employment Opportunities 

If you are interested in joining our 911/Communications Team, complete a job interest form

For current open positions visit the City of Henderson Career Opportunities page or scan the QR code below.

 
You can also contact us via mail at:
Henderson Police Department
Attn: Communications Administrator
223 Lead St.
Henderson, NV 89015

If you have any questions or comments about the Communications Center, you can contact Miranda Ramos, Communications Administrator, by e-mail at PDCommAdmin@cityofhenderson.com.