If your water bill is higher than normal or if you have received a courtesy notice warning of high water use, the following steps can help you determine if there is a high water usage issue on your property.

Finding a Leak

1. Turn Off All Running Water: Ensure all water sources inside and outside your home are turned off.
2. Locate Your Water Meter: Usually found on the front sidewalk.
3. Check the Water Meter for Movement: Look for a triangle or circle at the top of the meter, known as the flow indicator. If the flow indicator is moving or has a flashing plus (+) sign, you may have a leak.

Check Your Irrigation System

1. Shut Off the Backflow Device Valve: This valve serves your irrigation system.
2. Check the Flow Indicator: If the flow indicator stops moving, your irrigation system is the problem. 
3. Visit Link for SNWA Instructional Video: Learn how to find a leak in your irrigation system.

Check Your Main Service Line

1. Find Your Water Shutoff Valve: Usually found in your front yard, garage, or near your water softener.
2. Shut Off the Valve: Go inside your house and turn on a faucet to ensure the water is off.
3. Check the Water Meter for Movement: If the flow indicator is moving, there is a leak between the shutoff valve and the water meter. 
4. Visit Link for SNWA Instructional Video: Learn how to find a leak in your main service line.

Check Your Pool

1. Turn Off Your Pool's Automatic Fill Valve.
2. Place a Bucket in the Pool: Place a bucket on a step in your pool with the rim 6" above the water line. Add a heavy weight inside and fill with water until the levels are equal.
3. Compare Water Levels: Leave the bucket for a few days. If the bucket's water level is higher than the pool water line, you may have a leak. Contact a pool leak detection specialist for assistance.

Check Your Toilets

1. Turn Off the Toilet Valve: Located directly behind the toilet.
2. Check the Water Meter for Movement: If the flow indicator stops moving, that toilet has a leak. 
3. Repeat for each toilet.

Check Your Water Softener

1. Bypass the Softener: Turn the bypass lever to allow water to bypass the softener.
2. Check the Water Meter for Movement: If the flow indicator stops moving, the leak is in your water softener.

Leak Adjustment Program Qualifications

Customers are responsible for all water that passes through the meter at their property, whether it was intentionally used or not. However, if you experience a significant leak, you may be eligible to apply for the Leak Adjustment Program (LAP) if you meet all the program qualifications.

Program Qualifications:

• Increased Consumption: Water consumption during the leak was more than double the same monthly service periods from the previous year (for up to three service periods).
• Repaired Leak: The leak causing the high consumption has been repaired.
  Proof of Repair: Proof of repair must be provided (e.g., receipts for labor, parts, equipment, photos, etc.).
• Returned to Normal Consumption: Water consumption has returned to normal for at least one subsequent service period.
• Service History: The location has had active water service for at least 13 months prior to the leak.
• Timely Request: The request for the Leak Adjustment Program must be submitted within 12 months of the leak.
• Adjustment Limits: Leak adjustments are limited to two (2) adjustments in five (5) years for qualified leak occurrences.
• Completion of Water Smarter Evaluation: Complete the Water Smarter Evaluation at Leak Adjustment Program Water Smarter Evaluation.

Consumption Calculation Example:

• Previous Year's Consumption: 9,000 gallons
• Consumption During Leak: 460,000 gallons
• Total Overage of Consumption: 460,000 - 9,000 = 451,000 gallons
• Consumption Amount Used for Adjustment Calculations: 451,000 gallons

Consumption charges for the 451,000 gallons are split 50/50 between the customer and the City of Henderson.

How is the Leak Adjustment Calculated?

Leak adjustments are calculated by taking the excess consumption from a major leak and calculating the cost of that consumption starting from the first tier. The cost will be shared equally between the customer and the City of Henderson. Upon receipt and verification of the required information, the leak adjustment will be applied to your account and will appear as a credit on your subsequent bill.

If you meet all the qualifications, you may submit a request for a leak adjustment. Visit Contact Henderson and search for the keyword "leak." Once all required information is received and verified, an adjustment amount will be credited to your account and will appear on your next bill.

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Customer Care Center

Our Customer Care Center is available Monday through Thursday from 7:30am - 5:30pm if you need further assistance.

Fix a Leak Week Video